FAQ

The Ins And Outs of How We Do Business

Payments, Cancellations, and our satisfaction guarantee

Payments Accepted:

Payment is accepted via credit card for most cleaning jobs.  After you have entered your information in our system, only you have access to the specific account info.  Your card will not be charged until service is delivered. 

Cancellation Policy:

You will be notified in advance of your service, and will have access to your schedule through our client hub if you are on a scheduled plan.  If a scheduled appointment does not work for you, please let our office know before the day of service, and we will reschedule for you.  Services not rescheduled in advance of our crew's arrival may result in service charges.

Satisfaction Guarantee:

DFW Envirowash and Splash Can are 100% committed to your satisfaction!  If you are not delighted with our service, please let us know, and we will make it right.  If we can't make it right, we will issue a refund or credit your account.